How Business Telephone Systems are Different from Business Telephone Services?

We have long surpassed the days of traditional communication. Telephones took over letters and the world became a small place. And we know technology doesn’t stop there, new advancements are made almost every day. The more they revamp, the better connected we are.

Communication technology has reached people on an individual level and made their lives easier. But the ones benefiting from these technological advancements are undoubtedly businesses. Advanced business phone systems help connect businesses with customers in a hassle-free way. Not just locally, but a business expansion on the global scale is aided by powerful telephone systems.

Today, let us have a look at the different options of communication that are available to businesses worldwide. Many of us don’t know the difference between a business phone service and a business phone system. Let us look at them closely and determine the functionalities that differentiate both. This knowledge can help you decide the best option for your business.

Business Telephone Services

We are going to discuss the features of a business phone service first. A business phone service allows you to have dedicated phone numbers and use them for day-to-day business operations. There may be many local business phone service providers in your area and offer you great deals. They cost much less than a business telephone system and offer basic functions.

They may be the simplest telephone devices and offer simple features such as one-to-one call answering and internet services. Business phone services most often operate on local phone numbers. You may not get to connect with overseas customers over an international toll-free number. Also, one of the most advanced functionalities which you can get in a business phone service is call-forwarding. And you may have to shed more money for it.

Business Telephone Systems

Many businesses are under the misconception that it is only the major businesses that require a full-fledged telephone system. However, you can also benefit more from a business telephone system even if you are a small business. There are many options to support it. To understand that, let us understand the modern small business telephone systems.

It is a dedicated telephone system which facilitates businesses with many advanced functionalities such as hold music, automated routing, schedule-based routing, phone menu greeting, etc. A business telephone system can be on-site, hosted or hybrid depending on your business requirements.

Modern businesses often need to connect to customers via SMS and business telephone systems provide this simple yet powerful feature. It is also possible to use smartphone apps to answer business calls, which can help employees conveniently use their smartphones while not using their numbers.

The most beneficial functionality that a business telephone system supports is VoIP telephony for businesses. The use of the internet for making calls has numerous benefits. It allows simultaneous calling using which a large number of customers can connect with you at the same time. There are virtually no busy lines. Even if the number of callers increases than a particular limit, they can always be added to a waiting queue, which can be answered once the ongoing calls get finished.

Also, as people may show reluctance about the safety of calls being transferred through the internet, let us not forget that VoIP systems use secure data centres and multiple failover servers. Implying that even if a server fails, another server at a different geographical location can start functioning. You can plug-in directly into the internet network to start using your business telephone system and there is no need for additional devices or adapters.

More and more businesses are upgrading to the business phone system and there’s no looking back. It is not a surprise given the competitive advantage that an appropriate phone system adds to your business. Do you think your business can also benefit from it? Contact NECALL Voice & Data to know more.

Original Source: https://necall.wordpress.com/2020/01/21/difference-between-business-telephone-systems-and-services/