7 benefits of VoIP Phone Systems for the Healthcare Industry

NECALL Voice & Data
5 min readOct 12, 2022

Most of the healthcare industry is rapidly developing and the modern medical care has advanced to the point where it is now possible to cure most ailments and injuries simply by applying modern equipment.

VoIP phone systems are basically cloud-based communication solutions that allow the business to make or receive calls over the internet, providing an alternate way of communication apart from the traditional ISDN lines previously used in business communication systems. It offers seamless communications at anytime from anywhere.

VoIP technology converts your voice into digital signal that travels through internet allowing you to make a call through your computer.

The world today is moving to cloud-based VOIP telephony. Learn how to take advantage of this trend by leveraging the functionalities of a hospital’s legacy phone system and creating a secure, efficient, and cost-effective facility for healthcare providers.

Benefits of VoIP phone system

As we know, emergencies and communication gaps create a high risk for doctors and patients. VoIP is a transformative technology (transforms traditional call systems into an internet-based phone system) that enables doctors to seamlessly communicate with patients, colleagues, and other healthcare providers anytime from anywhere. Let’s see the benefit of VoIP and how it adds value to the urgent cases of healthcare organisations.

  • Security and Privacy

Protecting personal health information must not be underestimated. If interfered with by attackers, the data can be used to target and extort individuals, causing severe harm to their lives. Protecting individuals from harm is essential to safeguard this data in any form.

VoIP phone system providers have a greater obligation to ensure the security of their service, as it is more vulnerable than traditional telecommunication infrastructure. To keep your business safe from hackers and other cyber-attackers, companies that wish to use or switch from traditional telephony systems should ensure that the encryption standards are high enough to resist all hacking attempts.

  • Cost Reduction

VoIP solutions are a perfect choice and cheapest option for the healthcare industry, which has always faced financial challenges. It doesn’t require hardware investment and reduces the workforce requirement significantly. It also helps in cutting down telephony costs by a considerable margin. These funds can be proportioned to other necessary services to help save patients’ lives.

VoIP is a popular method of conveying voice calls, including interoffice, international, and videoconferencing. The VoIP technology can enable this by reducing the cost of telephonic communication between in-house employees, doctors, caretakers, or external callers. The plans are highly flexible with customizable services that can be chosen depending on the needs and number of extensions that need to be connected.

  • Enhance Productivity & Efficiency

A quality business VoIP phone system is the best tool for professionals. It helps reduce piled-high responsibilities, ease daily operations, and facilitates tasks such as forms backend, voicemail management, and call diversion to a remote location. The productivity-enhancing features allow clinicians to work smartly.

A call-routing system provides an easy way to direct calls. The system lets patients make calls routed automatically to the best department, according to their needs. Digital receptionists or auto attendants quickly identify and follow up with the correct person remotely. It saves time by making equipment and information accessible at any time. In addition, VoIP also allows conversations to be transcribed to text and accessed from any device at any time.

  • Flexibility & Scalability

VoIP is an excellent alternative to traditional phone systems. It is affordable, easy to use, and can make your organization financially sustainable. The system allows a wide range of flexibility in connecting to media, the internet, and non-location-based technologies. With VoIP technology, you pay only for what you use. This inexpensive way of operating allows organizations to afford essential telephony equipment and services.

A scalable, cloud-based VoIP solution can help organizations avoid this unsustainable cycle. With a flexible, fair, and affordable system in place, your telecommunications needs will meet without the risk of leaving you stuck with extra costs or a system that isn’t fully functional.

  • Ease of Communication

The most engaging part of any healthcare institution is the patients’ registration and billing of their services. The registration process can be tiresome and frustrating, especially for patients facing emergencies.

Having VoIP telephony helps manage multiple calls, collect payments, identify patients, and many more activities. Since VoIP facilitates faxing emails and documents such as registration forms, payment info can be sent directly to the patient’s inbox.

  • Video and Audio Conferencing

With VoIP, an exciting new leap came to the healthcare industry. Video and audio conferencing are breaking the barriers we used to communicate before using VoIP. This technology effectively produces better outcomes, such as it is easy to host a virtual meeting that reduces expenses. It reduces conflicts and ultimately saves time.

The advantage of video conferencing is that a team can consult with each other from any location. Modern VoIP does not require any extra hardware or software.

  • Deliver an Excellent Connectivity

Providing patients with a better experience when speaking to their healthcare professionals is an essential priority for all healthcare facilities. VoIP solutions can make a difference by providing a better patient experience and reducing costs in the long run. VoIP solutions are vital in elevating the patient experience for hospitals and small-scale clinics. The way VoIP can make differences include:

Enhance audio quality — VoIP phone lines gather information quickly and provide clear responses. It is very crucial during emergency calls.

Call queue management — The system helps identify emergency calls so you can prioritize them.

Custom Message — This facility allows appointments to be scheduled easily and informed on time.


VoIP systems provide several benefits to the healthcare industry. Specifically, hospitals can benefit from improved patient flow and security, as well as simplified payments across the country. VoIP solutions can also help clinics enhance their reputation when developing a patient experience benchmarking tool.

Healthcare is one of the essential goals in our lives. VoIP can be a significant help in increasing both the efficiency and the simplicity of patient interaction with healthcare institutions. If you are not using VoIP, it’s time to upgrade yourself! Try now to Necall voice and data VoIP phone services.



NECALL Voice & Data

We are Perth based telephone system provider company offers business office phones, cabling, installation and maintenance services >> http://www.necall.com.au/